Privacy Policy

During the course of dealing with us, we will ask you to provide us with detailed personal information relating to you and your existing business. This document is important as it allows us to explain to you what we will need to do with the data you provide, and the various rights you have in relation to this data.

To be able to make in-Dee work we need to share your contact details with third parties who may require your services as a caterer. The data you provide describes or relates to your personal and business circumstances.  This data may identify you directly, for example your name, address, and may also identify you indirectly, for example, your business details and the relation the business is to you or any other information that could be associated with you/your business cultural or social identity. In the context of providing you with assistance in relation to your business requirements we collect some data directly from you when you register for an account with in-Dee (Account Data). This data includes the following:

  • your full name;
  • your email address;
  • the password you set up to access your account;
  • your contact telephone numbers
  • your postcode and address
  • your direct marketing preferences.
  • your business name
  • your business title
  • your business details

We also collect information that you voluntarily provide to us when you contact us with queries, complaints, comments or praise, or information that you voluntarily post about yourself on public areas of our platform (Voluntary Data). We collect information about how you use in-Dee using cookies and similar technology. This includes your viewing history, IP addresses, device identifiers and information about how long you have stayed on certain pages or what pages you have clicked on (Behavioural Data). You can find more detailed information about this in our Cookies Policy. We also log and use information about any service errors or interruptions that you have experienced in order to help us create fixes and to make technical improvements to in-Dee. We also collect publicly available information from social networking sites such as Facebook and Twitter, for example likes, shares, tweets and posts about in-Dee. This information is used for internal analysis purposes. It is important that you understand how and why we use the personal data that we collect about you. Below sets out the different purposes for which we process personal data and which types of personal data we need for each purpose. Managing your account and providing you with our services We use your Account Data and Behavioural Data to set up, manage and administer your account, to log you into your account and to provide you with in-Dee and any other services that you request from us. In particular, we use your Behavioural Data to provide you with recommendations when you log into in-Dee. These are opportunities that we think you will be interested in viewing. We use your Account Data to contact you occasionally with service messages about in-Dee and other products and services you have signed up for, for example to provide you with password reminders, where your account is due to expire or to contact you about content you have submitted to us. We use your Voluntary Data to enable us to respond to queries, complaints or comments that you have and to make sure that these are appropriately dealt with. If Voluntary Data you provide includes any special categories of personal data (such as information about your health, race or religion), you must make sure before you provide this that you are happy for us to use that Voluntary Data for the purposes set out in this Privacy Policy. We use Account Data, Behavioural Data, Voluntary Data to help us monitor, analyse and improve in-Dee. We use this data to help us understand which content and services are most interesting for our users and to help us identify errors and test features. This helps us to make sure that we are providing you with the best possible services. We use Account Data, Behavioural Data, for marketing and advertising purposes. This can include sending you personalised advertisements that use your first name in the advertisement. We use your Account Data are used so possible event organisers private or commercial can get in contact with you directly through the in-Dee website or visa versa We will use your email address to send you email marketing including our newsletter, information about new opportunities, where you have signed up to receive this from us. You can opt out of receiving marketing emails at any time by either following the instructions to unsubscribe in any of our email marketing communications. It may take up to 48 hours for your change in preference to take effect and the change will not affect any marketing emails which have already been scheduled to be sent in the future. If you opt out of email marketing, we will still need to send you service communications by email from time to time, such as information about changes to our services. We may monitor any customer account to prevent, investigate, misrepresentation, security incidents, in accordance with applicable law and our legitimate interests We may use your information to invite you to take part in market research or surveys. When we speak with you about your business requirements we do so on the basis that both parties are entering a contract for the supply of services. In order to perform that contract, and to arrange the products you require, we have the right to use Your Data for the purposes detailed. Alternatively, either in the course of initial discussions with you or when the contract between us has come to an end for whatever reason, we have the right to use Your Data provided it is in our legitimate business interest to do so and your rights are not affected.  For example, we may need make contact with you to seek feedback on the service you received. Where you ask us to assist you with for example in your business in relation to products that may meet your needs and to provide you with advice/guidance regarding any opportunities that may be available to you. We will collect and record Your Data from you. You will usually provide information during the course of our initial meetings or conversations with you to establish your circumstances and needs and preferences in relation to your business. You will provide information to us verbally and in writing, including email and online forms. In the course of handling Your Data, we will:

  • Record and store Your Data in our paper files, mobile devices and on our computer systems (websites, email, hard drives, and cloud facilities). This information can only be accessed by employees.
  • Submit online via in-Dee booking online service Your Data to organisers of events either private or commercial. The provision of this information to a third party is essential in allowing us to progress any enquiry or application made on your behalf and to deal with any additional questions or administrative issues that  organizers and providers may raise.
  • Use Your Data for the purposes of responding to any queries you may have in relation to any events you may take out, or to inform you of any developments in relation to those events and/or job opportunities of which we might become aware

Sharing Your Personal Data Your Data will be shared with:

  • organisers of events either private or commercial,
  • Third parties who we believe will be able to assist us with your enquiry or application.

In each case, your Data will only be shared for the purposes set out in this customer privacy notice, i.e. to progress your business enquiry and to provide you with our professional services. Please note that this sharing of Your Data does not entitle such third parties to send you marketing or promotional messages: it is shared to ensure we can adequately fulfil our responsibilities to you, and as otherwise set out in this Customer Privacy Notice. Security and retention of Your Data Your privacy is important and we will keep Your Data secure in accordance with our legal responsibilities. We will take reasonable steps to safeguard Your Data against it being accessed unlawfully or maliciously by a third party. We also expect you to take reasonable steps to safeguard your own privacy when transferring information to us, such as not sending confidential information over unprotected email, ensuring email attachments are password protected or encrypted and only using secure methods of postage when original documentation is being sent to us. Your Data will be retained by us either electronically or in paper format for a minimum of six years, or in instances whereby we have legal right to such information we will retain records indefinitely. Your rights in relation to Your Data You can:

  • request copies of Your Data that is under our control
  • ask us to further explain how we use Your Data
  • ask us to correct, delete or require us to restrict or stop using Your Data (details as to the extent to which we can do this will be provided at the time of any such request)
  • change the basis of any consent you may have provided to enable us to market to you in the future (including withdrawing any consent in its entirety)
  • The right to be informed about what you are doing with people’s data, specifically through privacy notices
  • The right of users to access their data
  • The right to rectification, which quite simply means the right to correct any incorrect data you are holding
  • The right to erasure, commonly known as the “right to be forgotten”, meaning the right to have certain kinds of data deleted under certain circumstances
  • The right to restrict processing, meaning the right for a user to ask you to stop using their data in certain ways
  • The right to data portability.
  • The right to object, meaning a user’s right to object to your uses of their data
  • Rights in relation to automated decision making and profiling, which largely pertains to data used for the purposes of advertising, marketing, and behavioral analysis.

If you have any questions or comments about this document, or wish to make contact in order to exercise any of your rights set out within it please contact: Giles Smith giles@in-Dee.co.uk If we feel we have a legal right not to deal with your request, or to action, it in different way to how you have requested, we will inform you of this at the time. You should also make contact with us as soon as possible on you becoming aware of any unauthorised disclosure of Your Data, so that we may investigate and fulfil our own regulatory obligations. We may make changes to this Privacy Policy from time to time. Any changes we make will be posted on this page. We may also notify you by email if significant changes are made. While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them.

Media

 

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

Embedded content from other websites

 

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

 

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

How long we retain your data

 

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

 

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

 

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

 

Visitor comments may be checked through an automated spam detection service. Payments We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details. Who on our team has access Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

 

 

Data Subject Consent I hereby grant in-Dee Limited permission to process my personal data for the purpose stated in the Privacy statement above. Marketing Consent I, hereby grant in-Dee Limited permission to process my personal data for the purpose of Marketing. By providing your consent, you agree that you have given your express permission for us to market you regarding products and services that we think may be of interest to you and by any means of communication that is suitable at the time.